Platinum Technology Ltd - Home of Support Centre
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You can set Rules to trigger on both the open calls and also any calls in the External Call Queue. This mechanism can be used to power out of hours call handling.
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Platinum Technology Ltd was founded in 1995 by people working in the support industry who found all the existing support software lacking in ability to deliver. The systems with functionality lacked performance and stability, the ones that performed well lacked functionality. We decided to develop service desk systems which would deliver functionality, performance and stability.

Please click on the menus to view our software and solutions or contact us to find out more.