Platinum Technology Ltd - Home of Support Centre
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Use Processes to build step by step instructions for dealing with different types of requests. Each step can have default Response, Call Type, User / Group / Third Party and Details.
Make a request for change
“I had to implement our service desk rapidly and with minimum impact. The Platinum tech support migrated my previous data to make the transition both pleasant and rapid, thanks guys."
Adele High
PNC Systems
Support Centre Key Features Map Find out more about Automated CallsFind out more about Active Directory IntegrationFind out more about Overviews and MonitorsFind out more about Importing your Data Find out more about Email Integration Find out more about Escalation Find out more about Web Integration Find out more about Reporting Find out more about SLA Integration Find out more about Knowledge Base Find out more about Assets Find out more about Processes Find out more about Services Find out more about Linking External Data Find out more about User Defined Data Find out more about ITIL Features Find out more about Implementation Find out more about Dashboard Find out more about Order and Stock Tracking

The Call screen represents the heart of Support Centre. From here all other relevant information is brought together quickly and easily using fast ‘Type Ahead' technology to allow not only rapid call placement but also full call management. Shown below are screen shots of some of the tabs on the Call Screen, showing Current Status, Summary and Events.

Also available directly from the Call screen are • Contact, Location and Product History • Process Details.

If you choose to turn on ITIL you can also view and manage • Associated Incidents • Problems • Requests For Change.

 

Call Screens