Platinum Technology Ltd - Home of Support Centre
Get an answer
To get the best from your customer’s online knowledge base save documents in HTML format, this enables the search engine to do the deepest full text searching for keywords.
Make a request for change
“I had to implement our service desk rapidly and with minimum impact. The Platinum tech support migrated my previous data to make the transition both pleasant and rapid, thanks guys."
Adele High
PNC Systems
Support Centre Key Features Map Find out more about Automated CallsFind out more about Active Directory IntegrationFind out more about Overviews and MonitorsFind out more about Importing your Data Find out more about Calls Find out more about Assets Find out more about Escalation Find out more about Web Integration Find out more about Email Integration Find out more about SLA Integration Find out more about Reporting Find out more about Processes Find out more about Order and Stock Tracking Find out more about Linking External Data Find out more about User Defined Data Find out more about Services Find out more about Implementation Find out more about Dashboard Find out more about ITIL Features

The Support Centre Knowledge Base employs a flexible knowledge management philosophy. It allows both the creation of a specific knowledge base tree with links to any resources that are of use to problem solvers and full flexible searching of all previous calls in your Support Centre. This allows for very powerful knowledge management which is totally configurable to best suit your exact requirements.

Below is a screenshot of Knowledge Base showing a link to a web page but as with all linking within Support Centre the link could be any required resource • Files • Folders • Web resources • Executables • Anything you need.

Support Centre also provides the technology to host an online Knowledge Base to be accessed via the web interface. This is a distinct data store separate from your knowledge base intended for use by your customers. The web interface has a fuzzy logic search engine built in to allow this online knowledge base to be queried from web users.

Knowledge Base